Support
Most problems are one of six things. If yours isn’t here, send a report from the app. A person reads it.
Send a report from the app
On the computer: Settings → Help → Report a problem. On the phone: Settings → Report a problem. Reports carry the app’s own logs, nothing personal and no file names, and go out only when you press Send.
The common fixes
- My phone or TV can’t find Ampchor
- Put it on the same Wi-Fi as your computer and open Ampchor on the computer. Press Add a device at the top of its screen, then scan the code with your phone or type it on your TV.
- The invite code has expired or been used
- An invite works once, for a short while. Make a new one on your computer: Add a device, then Make an invite, and type its code on the phone. Invites need Ampchor Pro.
- A film stops after a few seconds
- The computer or its drive went to sleep. Wake it, and stop it sleeping while Ampchor runs.
- Something shows the wrong title or artwork
- Open it, choose Edit, and fix the name or pick the right match. Ampchor keeps your choice.
- A file is missing from the library
- Ampchor picks up new files by itself. If it hasn’t caught up, press the folder button at the top of the screen and choose Rescan.
- A game stutters when it starts
- The first few seconds settle as the stream finds its speed. If it keeps stuttering, close a scan or a second stream.
Ask a person
Email riot@ampchor.com. Say which app (computer, phone or TV), what you did and what you saw. A reply usually comes the same day.
More: What is Ampchor? and What’s new.